A. General conditions of use
1. China Taiping Insurance (Singapore) Pte. Ltd ("China Taiping Singapore") has various websites and mobile applications, including but not limited to websites and mobile applications related to myHub (collectively “Websites”), that provide users access to a collection of online resources, various communication tools, commercial services, and personalised content and information (collectively “Online Facilities”).
2. China Taiping Singapore reserves the right to amend and update any of the terms and conditions herein without notice, and at its sole and absolute discretion, by posting an updated version of the Terms of Use on the Websites or Online Facilities. You are legally bound by these Terms of Use and any subsequent revisions. As such, you should, at regular intervals, visit this page to view the latest version of the Terms of Use which supersedes any earlier versions. Your access to and use of any of our Websites and Online Facilities constitutes your acceptance of these Terms of Use.
3. Please read these Terms of Use carefully before using the Websites and Online Facilities. If you do not agree to these Terms of Use, you must cease accessing or using any of the Websites or Online Facilities.
B. Conditions of use specific to myHub
4. You will access your myHub account (whether through the website or mobile application) using your User ID and password. You are solely responsible for maintaining the security of your User ID and password, and will not reveal your password to anyone, and will take all precautions to ensure that your password is not disclosed to anyone. If you know or have reason to suspect that your password has been compromised or used by another person without your consent, you must change your password and inform China Taiping Singapore immediately.
5. You permit China Taiping Singapore to act on any instructions given through your account. We will not be liable to you when we act on such instructions in good faith. If we act on such instructions, we will not be required to verify the origin or authenticity of such instructions. Once we receive such instructions, they will be treated as irrevocable and binding on you.
6. China Taiping Singapore has the sole discretion to cancel any instructions given through your account without any liability if we know or have reason to believe that a criminal act, a fraudulent act, an offence or breach of any regulation or legislation will be or has been committed. We may refuse or stop carrying out any or all instructions or reverse any actions carried out arising from your instructions without any liability if we are of the opinion that such instructions are unlawful, not properly authorised by you, or to comply with any applicable legal or regulatory requirements. We have the right (but not the obligation) to require confirmation in writing of any transaction from you.
7. China Taiping Singapore may suspend, block, or terminate your access to your myHub account, without prior notice or liability to you, if you breach any of these Terms of Use.
C. Privacy and Protection of Personal Information
8. Please see our Privacy Policy at https://www.sg.cntaiping.com/en/privacypolicy.html for disclosures relating to the collection and use of your personal information by China Taiping Singapore, which you acknowledge and consent to by accessing and using the Websites or Online Facilities.
D. Evidence of Transactions
9. You agree that China Taiping Singapore’s records of your transactions shall be accepted as conclusive and binding for all purposes. Your use of your account to access or use any of the Online Facilities including access to your policy records and our online services will be recognized as your electronic signature and will be legally binding. To the extent permitted by law, you accept that China Taiping Singapore's electronic records will be admissible as original documents in any court of law and agree that you will not challenge or dispute the accuracy or authenticity of such records.
E. Performance of Websites and Online Facilities
10. China Taiping Singapore will use reasonable efforts to keep the information in the Websites Online Facilities up-to-date and correct. However, while we will endeavour to ensure that this is up-to-date and correct, there may be delays, errors, or omissions that could affects its completeness and accuracy. Therefore, we do not warrant or guarantee that the information you obtain through the Websites and Online Facilities are always complete or accurate. You acknowledge and agree that you will make your own enquiries to determine whether the information you obtain through the Websites and Online Facilities are complete and accurate.
11. China Taiping Singapore will use reasonable efforts to make the Websites and Online Facilities available during our usual business hours. However, the performance and availability of the Websites and Online Facilities depend on various factors, including various third party service providers, the functions, capacity and configuration of your computer, mobile phone and/or tablet (“Device”), the speed of your internet connection, and the number of users accessing the systems which support the Website and Online Facilities. China Taiping Singapore makes no guarantee as to the availability, reliability or performance of the Website and Online Facilities.
F. Third Party Links
12. The Websites and Online Facilities, may contain links to other third party websites which are not under the control of, and are not maintained by China Taiping Singapore. We have no control over the nature, content and availability of such third party websites and are thus not responsible for the content or security of these sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the contents or views expressed within those third party websites, and we make no representations or warranties, and accept no responsibility for the accuracy of any information on those third party websites.
G. Intellectual Property
13. The Websites and Online Facilities are owned and operated by China Taiping Singapore. All copyright and other intellectual property rights in the Online Facilities are proprietary to us and our licensors.
14. China Taiping Singapore is the owner and proprietor of all its marks, whether service or trademarks, and logos on the Online Facilities. As such, they may not be copied, reproduced, published, displayed, adapted, distributed, stored, hyperlinked or otherwise used in whole or in part in any manner and in any form without the express prior written consent of China Taiping Singapore. Any pictures or images or audio materials or video materials displayed on the Online Facilities either belong to China Taiping Singapore or are displayed by China Taiping Singapore with the permission of the owners of these pictures or images or audio materials or video materials. The use of these pictures or images or audio materials or video materials without the written consent of China Taiping Singapore is prohibited.
H. User Conduct
15. You may not copy, modify, transmit, distribute, reproduce, publish, or sell any information, materials, products or services obtained from our Websites or Online Facilities, or use them in any commercial manner without the written consent of China Taiping Singapore.
16. You will not use our Websites or Online Facilities in any manner that could damage or disable any of our Websites and Online Facilities or its network.
17. You will not use or act on or through any of our Websites or the Online Facilities, directly or indirectly, to commit any crimes and must not access, or permit any other party to access, our Websites and/or any of the Online Facilities for any activity of an illegal, fraudulent or defamatory nature.
18. You will not attempt to gain unauthorized access to any of our Websites, our Online Facilities, accounts, computer systems or networks connected to our Websites, our Online Facilities, through hacking, password mining or any other means.
19. You will not attempt to obtain any materials or information through any means not intentionally made available through our Websites or Online Facilities.
I. Limitation of Liability
20. You agree that your access to and use of the Websites and/or the Online Facilities is at your own risk.
21. To the extent permitted by law, we exclude all representations, guarantees, conditions, warranties, remedies, remedies, liabilities, and/or any other terms that may be implied by statute, general law, or custom.
22. To the extent permitted by law, no liability or responsibility shall be borne by China Taiping Singapore arising from or in connection with your use of, or inability to use, the Websites or Online Facilities, modification, submission, copying, distribution, or downloading any materials from the Website or the Online Facilities, including, without limitation, for any damages, liabilities, costs and expenses (including legal costs and expenses), loss of profits, revenue, goodwill, savings, data, or any other losses (whether direct or indirect, punitive, special, exemplary, incidental, consequential, punitive, or exemplary damages) arising from contract, tort, or otherwise (collectively “Losses”).
23. We assume no responsibility, and shall not be liable for, any Losses arising from or in connection with any cyber attacks (e.g. deniable of service attacks), hacking incidents, malicious attacks, network vulnerabilities, hardware breakdowns, and any other system failures related to the Websites and/or the Online Facilities despite our best efforts.
24. We also assume no responsibility, and shall not be liable for, any Losses arising from or in connection with any third party links, computer viruses, malware, malicious code, soft, or bugs of any kind whatsoever downloaded into any Device as a consequence of your use of our Website or any of the Online Facilities or your downloading of any materials, images, text, audio, or any other data from any of our Websites and/or Online Facilities).
J. Indemnity
25. You agree to fully indemnify, defend and hold harmless China Taiping Singapore from and against any and all damages, losses, liabilities, costs and expenses (including attorneys' fees and disbursements) suffered by China Taiping Singapore arising from or in connection with: (i) your access to or use of the Websites and/or the Online Facilities; (ii) any other party’s access to or use of our Websites and/or Online Facilities using your account and/or password; or (iii) your breach of any of these Terms of Use; (iv) any other party’s breach of any of these Terms of Use where such party was able to access or use of our Websites and/or Online Facilities using your account and/or password; and our taking of any instructions and acting upon such instructions through your account accessed by any other party using your account and/or password.
K. Disclaimers of Warranty
26. To the extent permitted by law, we exclude all representations, guarantees, conditions, warranties, remedies, liabilities, and/or any other terms that may be implied by statute, general law, or custom.
27. All information, contents and materials which we furnished on our Websites and the Online Facilities are provided on as “as is” basis. Whilst we take reasonable efforts to ensure that all information, contents and materials in our Websites and any of the Online Facilities are complete, correct, accurate and up to date at the time they are published, we cannot guarantee that all such information, contents and materials are correct, accurate and up to date at all times. China Taiping Singapore disclaims any representations and warranties (whether express or implied), or guarantees as to the quality, suitability, truth, accuracy or completeness of any of the information, contents and/or materials contained in our Websites and the Online Facilities or the continued and undisrupted access or availability of our Websites and any of the Online Facilities. Any reliance you place on such information, content or materials is therefore strictly at your own risk.
L. Waiver, Severability, and Third Party Rights
28. We do not waive any right, power or remedy in connection with these Terms of Use merely by not exercising or delaying in exercising the right, power or remedy.
29. The invalidity, unlawfulness or unenforceability of any provision in these Terms of Use in any respect under applicable law shall not affect the validity, legality or enforceability of the remaining provisions hereof.
30. A person or party who has not agreed to be bound by the Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of these terms.
M. Governing law and jurisdiction
31. These Terms of Use will be governed by the laws of Singapore and the parties agree to submit to the exclusive jurisdiction of the courts of Singapore.
N. Additional Terms and Conditions applicable to Mobile Application Users only
32. Notifications and Alerts You agree to receive pre-programmed notifications on the mobile application on your mobile telephone or other Devices.
33. Usage of Mobile Applications You will not attempt to circumvent our security or network including to access data not intended for you, or log into a server or account you are not expressly authorized to access; You will not execute any form of network monitoring which will intercept data not intended for you; You will not extract data from or hack into the mobile application.
34. User Data usage Information Some functionality of the mobile application, including Online Payment, purchase and location based services and functionality (if applicable), may require the transmission of information provided by the User including but not limited to user names and passwords, addresses, e-mail addresses, financial information (such as credit card numbers), the International Mobile Equipment identity number accessed in the user’s Device, phone-book information, information related to GPS location (“User Information”), whichever is applicable. If the user uses such application functionality, the user consents to the transmission of User Information to China Taiping Singapore to process and store such User Information as necessary for the Application functionality and for purposes described in China Taiping Singapore’s Privacy Policy.
35. Analytics Data collections China Taiping Singapore may collect information regarding your activities (“Data”) while using mobile applications. We will process and analyse the Data using our backend Systems and generate an analytics visual report (the “Reports”), including graphs and statistics of the Data collected.