Make A Claim

Make A Claim

We strive to help our policyholders get back to life as quickly and smoothly as possible following an unfortunate event.

We strive to help our policyholders get back to life as quickly and smoothly as possible following an unfortunate event.

Home / Claims / Life Insurance / Life Insurance Claim – Total & Permanent Disability Claim

What type of claim do you want to make?

Total & Permanent Disability Claim

We understand that this is a difficult time and we are here to assist. We strive to keep the process simple and easy. Please read the following on how to submit a claim. If you need further assistance, please contact us directly.

  1. Duly completed Total and Permanent Disability Claim Form
  2. Duly completed Doctor’s Statement
  3. All available laboratory, hospital reports & test results
  4. Police / Accident report and Newspaper clipping (if due to accident or unnatural cause)
  5. Copy of identity documents of Life Insured, Policy Owner and Beneficial Owner
  6. Proof of relationship for 3rd party policies
  7. Copy of bank passbook / statement with name and account number (if you opt for direct fund transfer to a Singapore bank account)
Please include the following:
  1. Copy of ACRA search report within past 6 months
  2. Entity Tax Residency Self-certification form
  3. Controlling Person Tax Residency Self-certification form (if applicable)
  4. Copy of identity documents of person who is signing on behalf of the company
  1. The Total and Permanent Disability Claim form is to be completed by the Policy Owner.
  2. All sections of our form must be duly completed. Please indicate as “N.A.” if not applicable.
  3. The form must be signed using the same signature as in China Taiping Insurance (Singapore) Pte. Ltd., “CTPIS” records.
  4. Any non-English documents must be officially translated into English by a certified / licensed translator.
  5. Proof of Relationship can be Marriage Certificate, Birth Certificate etc.
  6. The Doctor’s Statement must be completed by the doctor who attended to the insured’s condition. All fees for completion of the Statement and/or medical reports shall be borne by the Policy Owner.
  7. Please continue to pay the premiums due during the period when we are still processing the claim.

You may submit your documents via any of the following modes:

  1. Visit our Customer Service Centre at:
    3 Anson Road, #18-00, Springleaf Tower, Singapore 079909
    (Operating hours: 8.45am – 5.30pm, Mon-Fri)
  2. Postal mail to:
    China Taiping Insurance (Singapore) Pte Ltd
    3 Anson Road, #16-00, Springleaf Tower, Singapore 079909
    Attention: Life Insurance Claims
  3. Contact your servicing Financial Adviser Representative to assist you.
  4. Email us at: customer.service@sg.cntaiping.com.
The above provides a brief and generalized summary of the claims procedure. Receipt of your claim submission does not in any way constitute an admission of liability. Depending on the circumstances of each case, further investigations and/or additional documents may be required.

Claim Form

Doctor Statement