Make A Claim

Make A Claim

We strive to help our policyholders get back to life as quickly and smoothly as possible following an unfortunate event.

We strive to help our policyholders get back to life as quickly and smoothly as possible following an unfortunate event.

Home / Claims / General Insurance – Business / Business Insurance Claim – Work Injury Compensation Insurance

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Work Injury Compensation Insurance Claims

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Please note that employer and injured employee can access the Work Injury Compensation Act claim status via EmPOWER using Corppass (for organisations) or Singpass (for individuals).

For enquiry on the work injury compensation insurance claim, you may contact us at +65 6389 6111 between Monday to Friday from 8:45am to 5:30pm. Alternatively, you may email us at claimsdept@sg.cntaiping.com for assistance.

It is important that employers report all work-related accidents involving their workers to the Ministry of Manpower (MOM). Employers are required to submit a work-related incident report via MOM website and to our Claims Department immediately upon such occurrence.
The deadlines for reporting the type of occurrence as stipulated by MOM are listed below:
What to report 
Where the accident results in death of any employee

Where the workplace accident results in any incapacity that renders the employee unfit for work or contracted a disease due to work exposure to biological or chemical agent, resulting in any one of the following:

  • Outpatient / hospitalisation leave
  • Light Duty
  • Occupational Disease
Reporting timeline
Within 10 days of occurrence

Within 10 days of occurrence

Failure to report a work-related accident is an offence which carries a fine of up to $5,000 for a first-time offence, and a fine of up to $10,000 and/or jail term of up to six (6) months for subsequent offences.
For more information, please visit MOM website.
  1. Copy of MOM’s iReport / internal incident investigation report.
  2. Original Medical Bill(s), Receipt(s), Certificate(s).
  3. Copy of the NRIC (for Singaporeans / Singapore Permanent Resident Workers) or Work Permit (for Foreign Workers).
  4. Copies of the salary voucher for the past 12 months prior to the accident.
  5. Contract agreement if the accident happened at a project site.
  6. Project Work Injury. Compensation insurance policy if the accident is at a project site.
  7. Copies of CPF and Levy Statements (from) on policy commencement date (applicable for annual policy).
  8. Any other documents relating to this incident.
The above gives a brief and generalised summary of the claims procedure and is not an interpretation of the policy terms and conditions. We would advise that the policy schedule, endorsement, policy jacket and/or certificate of insurance should be read in conjunction with the above.
Depending on the circumstances of each case, further investigations may be required and there may be a request for further documents. Assistance may also be sought from the policyholder.